Independent Service Coordinators “ISC’s” meet with individuals and/or guardians to discuss options and programming offered through the Illinois Department of Human Services. Services are chosen based on the desires and needs of the individual. If the individual does not currently receive Social Security or Medicaid benefits, the ISC guides them on how to obtain those services. After eligibility for DD services is determined, ISCs meet with individuals/guardians again to discuss options and agencies. ISCs then set up tours and send out referral packets to provider agencies that have been chosen by the individual and/or guardian. Often times, ISCs will accompany individuals/guardians on the tours and to any meetings with agencies. Case Coordination/Case Management is provided for individuals on an ongoing, as needed, basis. If an individual does not qualify for DD services, they are referred to the appropriate agency that provides the services needed.